1. Introduction

This Privacy Policy explains how Bridge Legal Coaching (“BLC”, “we”, “us”, “our”) collects, uses, stores, and protects your personal data when you access our website, purchase services, or engage with our coaching programmes.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Who We Are

BRIDGE LEGAL COACHING
66 Paul Street
London EC2A 4NA

[email protected]

We act as the Data Controller for the personal data we collect.

3. Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

• Name
• Email address
• Phone number
• Payment information (processed securely by third‑party providers)
• Any information you submit to us via the website or in any other way
• Coaching preferences and goals
• Documents or materials you choose to share during coaching
• Communications sent to us (email, forms, messages or in any other way)

When booking through Calendly, you may provide information such as your name, email address, and availability. This information is processed by Calendly to facilitate scheduling.

3.2 Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Usage data (pages visited, time spent, clicks)
• Cookies and tracking technologies (see Section 10)

3.3 Special Category Data

BLC does not intentionally collect special category data (e.g., health, ethnicity, political opinions).
If you voluntarily share such information during coaching, you consent to our processing it solely for the purpose of delivering the service.

3.4 Testimonials, Surveys & Feedback

We may collect information you provide when completing surveys, submitting testimonials, or giving feedback on our services. This information is used to improve our services and, where you consent, may be used for marketing or promotional purposes.

3.5 Accuracy of Information

Clients are responsible for ensuring that the personal data they provide to BLC is accurate, complete, and up to date. This includes contact details, booking information, and any documents or materials shared during coaching.

3.6 App Usage Data (if applicable)

If you use a BLC mobile or desktop application, we may collect technical data such as device identifiers, app interaction data, crash logs, diagnostics, and performance metrics. This information helps us maintain and improve the app’s functionality.

4. How We Use Your Data

We use your personal data to:

• Provide coaching services
• Manage bookings, payments, and client accounts
• Communicate with you about sessions, updates, and support
• Deliver digital materials and resources
• Improve our services and website
• Maintain security and prevent misuse
• Comply with legal obligations

Additional Uses

We may also use your data to:

• send service‑related notifications, updates, and reminders
• provide tips, guidance, or resources relevant to your coaching
• maintain secure backups of our systems and databases
• communicate with you about services you have purchased
• inform you of other BLC services that may support your professional development (only where permitted by law)

Data Minimisation

We only collect personal data that is necessary for the purposes outlined in this Privacy Policy. We do not collect more information than we need to deliver our services effectively.

We do not use your data for automated decision‑making or profiling.

App Functionality and Performance

Where BLC provides an app, we may use analytics tools to understand how the app is used, diagnose issues, and improve performance. This may include monitoring crash reports, load times, and feature usage.

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract — to deliver the services you purchase
• Consent — where you opt in to communications or provide optional information
• Legitimate interests — to improve services, maintain security, and operate our business
• Legal obligation — where required by law or regulatory authorities

6. How We Share Your Data

We may share your data with:

• Service providers (e.g., payment processors, scheduling tools, email platforms, cloud storage providers)
• IT and security providers
• Professional advisers (e.g., accountants, legal advisers)
• Regulatory authorities where required by law

This includes scheduling providers (currently Calendly) and payment processors (currently Stripe), who process data in accordance with their own privacy policies.

Additional Disclosures

We may disclose your personal data:

• to comply with a legal obligation
• to protect your vital interests or the vital interests of another person
• where necessary for the establishment, exercise, or defence of legal claims

We do not sell or rent your personal data.

All third‑party providers are required to comply with UK GDPR and process your data securely.

7. International Transfers

Some service providers may store or process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations
• Standard Contractual Clauses (SCCs)
• Equivalent data protection measures

8. Data Security

We take data security seriously and implement measures to protect your information, including:

• Encrypted storage and transmission
• Secure access controls
• Password protection
• Monitoring for suspicious activity
• Regular security reviews

Client Responsibilities

Clients must also take reasonable steps to protect their own data, including:

• keeping login credentials confidential
• not sharing access to BLC materials
• using secure devices and networks
• notifying us immediately of any suspected breach

Security Incident Notification

If we become aware of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and the Information Commissioner’s Office (ICO) where legally required.

9. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• service delivery
• legal compliance
• accounting requirements
• dispute resolution

When data is no longer required, it is securely deleted or anonymised.

Coaching notes and communications are typically retained for up to 6 years, unless a shorter period is appropriate.

You may request deletion at any time (see Section 11).

10. Cookies & Tracking Technologies

Our website uses cookies to:

• improve functionality
• analyse usage
• personalise your experience

Analytics & Performance Monitoring

We may use analytics tools to understand how visitors use our website, improve performance, and enhance user experience. These tools collect anonymised or aggregated data and do not identify individual users.

You can manage or disable cookies through your browser settings.
Some features may not function correctly if cookies are disabled.

App‑Based Tracking Technologies

If you access BLC services through a mobile or desktop application, similar technologies may be used within the app environment. These may include device identifiers, local storage, or analytics SDKs that function in a similar way to cookies. These tools help the app operate, improve performance, and provide a consistent user experience.

11. Your Rights

Under UK GDPR, you have the right to:

• access your personal data
• correct inaccurate information
• request deletion (“right to be forgotten”)
• restrict processing
• object to processing
• request data portability
• withdraw consent at any time

Response Time

We will respond to all data rights requests within one month.

Marketing Communications

You may opt out of receiving non‑essential or marketing communications from BLC at any time by using the unsubscribe link in our emails or by contacting us directly.

To exercise your rights, contact us at:
[email protected]

We may request proof of identity before responding.

12. Your Responsibilities

To protect your own data and the integrity of BLC systems, you agree to:

• keep login details confidential
• not share access to BLC materials
• notify us immediately of any suspected breach
• use secure devices and networks

13. Third‑Party Links

Our website may contain links to third‑party websites.
We are not responsible for:

• their content
• their privacy practices
• any data you provide to them

We encourage you to review their privacy policies before sharing information.

14. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect data from children under 16.

If you believe a child has provided personal data, please contact us so we can delete it.

15. Complaints

If you have concerns about how BLC handles your personal data, please contact us at:

[email protected]

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
www.ico.org.uk

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes take effect when published on our website.

Continued use of our services constitutes acceptance of the updated policy.

17. Contact Us

For questions about this Privacy Policy or your data rights, contact:

• [email protected]

• BRIDGE LEGAL COACHING
  66 Paul Street
  London EC2A 4NA